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Technical Support Engineer / remote Support Engineer
Wärtsilä is leading the maritime industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Power are proud to offer our customers the world’s widest network of maritime expertise and the full portfolio from engines to lifecycle solutions.
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
We are now looking for a
Technical Support Specialist / Remote Support Specialist (m/f/d)
to join our team working for a better future.
The preferred location for the position is in Hamburg but also Dubai, Gdynia, Alimos and Belgrade are possible location.
What you will be doing
As Technical Support Specialist / Remote Support Specialist, your work will focus on these responsibilities:
- Provide Technical Support to internal and external Customers during Installation, Commissioning, and Operation of our products throughout the product’s life cycle
- Participate in the team’s duty roster, ensuring 24/7 Technical Support availability by phone and email.
- Analyse, Troubleshoot and ultimately resolve reported issues by giving guidance over phone/email or by connecting to faulty systems remotely.
- Make use of the product documentation and Wärtsilä Voyage internal Knowledge Base(s) before seeking advice from Technical Expert Team and other(s).
- Share the experience and knowledge with your colleagues through communications and by contributing to the Knowledge Base(s).
- Decide for Field Support when solving an issue remotely is not feasible or appropriate.
- For Issues that require Field Support, develop an Action Plan including all actions, skills and spare parts required to resolve the issue onsite.
- Undertake investigations and Field Support on Vessels, when required.
- Partner up with RMA to handle and technically approve Warranty Returns.
- Follow the applicable processes and procedures relevant to your role and responsibilities.
- Review the Quality Management System requirements and ensure operations is in compliance and follow all HSE and PPE guidance and standards.
To be successful in this role, you should have a working knowledge of:
- MS Office
- IT-Network, Operating systems Windows and Linux
- Installation and configuration of software
- Knowledge in electrotechnical installations (power distribution, network distribution)
- English language spoken and written
The below will enable you to shine in this role:
- Maritime background / knowledge
- Troubleshooting skills
- Experience in customer support (email/phone)
- Experience with Microsoft Dynamics 365
Why you and us?
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?
We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.
Contact & next steps
We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.
For further questions please reach out to Martin Oestreich, Manager Remote Support through email martin.oestreich@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).
Welcome to join us in shaping the decarbonisation of marine and energy!
Last application date: 17/08/2023
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
