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Reference Code: 94484
Application Support Distribution - Team Leader
Richemont
Meyrin, GE, CH
Permanent
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
CONTEXT
As the Team Leader for Application Support Distribution, your role is to
oversee and manage a team of business consultants who provide application support (mainly SAP modules OTC, PTP and LE) to the European Distribution community.
You will be a member of the
Richemont Europe entity and report to the
Distribution & Operation Excellence Support Manager.
The position is based in the Campus Genevois de la Haute Horlogerie located in
Meyrin, Switzerland.
HOW WILL YOU MAKE AN IMPACT?
- Managing the day-to-day operations of the team and monitoring the incidents assigned to the team
- Being the primary escalation contact and proactively support the team
- Creating an operational excellence mindset through data-driven and root cause analyses
- Leading the team through performance reviews while nurturing personal development through shared career paths
- Maintaining accurate documentation of support processes, troubleshooting steps, and knowledge base articles
- Fostering a customer-centric culture within the team
- Animating and engaging the key-users community
- Keeping users’ knowledge up to date, by promoting and supporting available tools
WHAT DO YOU NEED TO BE SUCCESSFUL IN THIS ROLE?
- You have a minimum of 8 years of experience on SAP (in particular OTC, PTP and LE) with a good understanding of the business practices in the Distribution area
- You have a proven experience in leading a team of multiple experts
- You are fluent in English with strong written and oral communication skills (any additional languages is a plus)
- You have a strong ability to share knowledge and to build trustworthy collaboration with your peers (team members, management, and stakeholders)
- You are results-oriented with good organization skills (prioritization, evaluate impacts of changes, identify risks & find appropriate solutions)
- You are passionate about delivering the best possible service to your customer and users
HOW DO WE MAKE YOU SMILE?
- You will join a friendly and dynamic team with whom you will be able to share your knowledge and expertise
- Customer focus, collaboration, challenging partnership, trust, integrity, and agile learning are part of our great team spirit
- You will interact with several stakeholders across functions and countries
- Our offices will allow you to evolve in a modern and pleasant environment
#Richemont #WeCraftTheFuture
CONNECT WITH US
Quick links
- Our History
- Home Page
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